CONTRACT CONCLUSION
BTE is a project belonging to Travel Inventor Sàrl and functions according to its regulations. BTE specializes in weekend getaways and city breaks from 3 to 4 days. All longer tours are operated by Travel Inventor and function according to its GTC.
1.1. Confirmation of a booking made by telephone or electronically (online) creates a contract between the customer and BTE. The contract is governed by these GTC. No later than upon payment of an invoice (or prepayment), the customer agrees to the receipt of these GTC and consents to their content.
The customer is responsible for giving accurate personal data (name and birth date in accordance with passport information) to BTE.
It is also the customer’s responsibility upon receipt of an invoice/a confirmation to check that the information on it is complete and correct. Any inaccuracies must be immediately reported to BTE.
Costs resulting from a failure to report shall be borne by the customer.
1.2 Flight bookings:
BTE is not providing flight bookings. It is the customer’s responsibility to get the right flight ticket from/to the starting point of the trip set up by BTE.
In exceptional cases, BTE is booking flights for the customer, such flights are subject to the terms and conditions of carriage and the general terms and conditions of the airlines concerned.
Please note that the contract between the customer and the airline is created when the flight ticket is issued. Any changes made by the airline before the ticket is issued are accepted by the customer.
1.3 Services of other providers:
Services that are not arranged or provided by BTE are governed by the terms and conditions of carriage and the general terms and conditions of the provider concerned, which BTE provides to the customer before the contract is concluded.
2.1 Terms and conditions of payment:
For online bookings on the website, www.breaktoeurope.com, payment of a deposit is due immediately. For bookings outside of the www.breaktoeurope.com website, the payment is made upon receipt of the invoice/confirmation in accordance with the information on it.
The booking of the trip by BTE (and hence the reservation) will start only after the customer has fully paid the deposit indicated above.
2.2 Final payment
The final payment shall be made 30 days before the departure. The full amount is applied in case of last-minute booking and shall be paid as soon as possible to secure the reservation.
2.3 Price changes after reservation:
BTE is not changing prices after the deposit payment is made. The price may change only in force-majeure situations independent of BTE.
The booked services are valid only on the dates indicated in the invoice/confirmation.
3.1 Availability of flights
Due to possible shortterm changes in flight schedules, BTE recommends that customers check the current flight times no later than 72 hours before the flight directly with the airline. Missed flights may result in the loss of the right to travel on all booked flights, with additional costs being borne by the customer.
3.2 Service taxes and reservation fees
BTE is not taking any additional fees for last-minute bookings*. However, the price for the last-minute booking can be different from the one indicated on the www.breaktoeurope.com website due to the high demand for hotels and services.
BTE is entitled to a CHF 50 fee per person (max. CHF 100 per file) in case of protracted consultations to secure the customer’s services from the provider. This amount will be a deposit to pay firsthand but will be reduced in the price of the trip in case the customer books with BTE.
For bookings of services not linked with the accommodation stay of a customer (e.g. flight, car rental, camper, etc.) the booking fee is CHF 50 per booking (also applicable if the service is booked online).
*Last-minute booking is a booking made 30 days or less before the departure date.
3.3 Changes in bookings
Changes in bookings must be requested by the customer in writing.
3.4 Changes in bookings of services provided by airlines, operators, and third-party providers:
For changes in dates before the travel documents are issued, depending on the airline, operator, or thirdparty provider, an alteration fee of at least CHF 100 per person and per service (final fees on request) will be invoiced by BTE. After the travel documents are issued, any changes requested before the departure are treated as cancellations.
4.1 General provisions:
For cancellations prior to departure, BTE is not refunding the initial deposit made by the customer. In case the customer made the final payment (as per article 2.2), the amount refunded by BTE is the following:
Changing the number of people in a booking to a smaller number is considered cancellation for the change in the number of participants. Such cancellations are subject to cancellation fees as per the below.
As we start to incur costs from the time the contract is confirmed, we will apply cancellation charges as shown above from the time when written notification of the cancellation is received.
4.2 Land services (camper, car rental, hotels, etc.):
The cancellation costs vary according to the booked service and operator. The cancellation costs applicable to each booking are indicated on the invoice/confirmation.
4.3 Package tours:
The cancellation costs for package tours appear on the valid travel description or price list used for the booking or the invoice/confirmation.
4.4 Early return/trip interruption:
If the customer interrupts the trip or changes the services agreed upon during the trip, the customer has no claim for a refund. If the trip is interrupted or the services are changed, all costs are borne by the customer.
The travel documents are sent to the customer, after receipt of payment, by post and/or email no later than two weeks before the departure. The customer is required to check that the documents are correct and complete.
If the customer decides to cancel the trip due to COVID-19, BTE will offer to postpone or modify the trip with the minimum of fees: BTE is not taking any fees unless non-refundable payments have been made to local suppliers. In such cases, BTE can ask for a confirmation of a canceled flight or a positive COVID-19 test result.
BTE recommends that customers keep copies of the travel documents in paper and/or electronic format. BTE will assume no liability for lost travel documents.
It is highly recommended that customers take out travel insurance (cancellation costs and travel incidents).
The customer ensures that he has sufficient insurance for accidents and sickness abroad. Important: BTE recommends that customers read the General Terms and Conditions of Insurance before their departure.
The customer is responsible for complying with the individual passport, visa, customs, currency, and vaccination requirements and obtaining the necessary documents.
10.1 Complaints on location and remedial action:
If the customer has reason to make complaints during the trip, they must be submitted immediately to the tour guide, to the local representative, or to the service provider concerned (e.g. hotel). This usually enables the remaining action to be taken on location.
If no solution is found on location, the customer must request a written confirmation describing the complaint and its content. Tour guides, local representatives, or service providers are not entitled to acknowledge liability claims.
Upon return, if no satisfactory solution can be found on location, the customer must submit the complaint along with the confirmation by the service provider in writing within 30 days of his return to BTE.
If these conditions are not met, the claims will be forfeited.
The liability of BTE is limited to a maximum of twice the total travel costs. This limitation does not apply to personal injury or to cases of gross negligence or intent. The claim must be submitted to BTE in writing no later than 4 weeks after the end of the trip; otherwise, it will be forfeited. All compensation claims are timebarred 1 year after the end of the trip.
11.1 Disclaimers:
BTE is not liable if the nonperformance or bad performance of the contract is due to
BTE, therefore, is not liable for changes in an itinerary caused by strikes, social unrest, weather conditions, decisions taken by the authorities, thirdparty delays, etc., or for changes in schedule due to flight schedule changes.
12.1 Your data:
BTE needs various pieces of data from you and your party members (such as forename and surname, date of birth, address, phone number, etc.) for the correct processing of the contract. BTE is subject to the Swiss Data Protection Act. BTE is required to keep your data secure and store it in Switzerland.
12.2 Transfer to service providers and authorities:
BTE will only forward your data where this data is required for processing the contract with the service providers.
They may be located abroad, where data protection may not meet Swiss standards. Both BTE and the service providers may be required by statutory regulations or official order to disclose data from you to (foreign) authorities.
This particularly, but not exclusively, concerns flights to the USA (Advance Passenger Information System [APIS] or TSA Secure Flight Program) or holiday home landlords and hoteliers.
12.3 Particularly sensitive personal data:
Depending on the service booked, it may be that BTE has to collect particularly sensitive personal data. This means that conclusions may be drawn about the person’s religious affiliation based on their dietary requirements. Such data is generally forwarded to the local supplier in order to correctly fulfill the contract or may, under certain circumstances, be disclosed to government agencies because of statutory requirements or official orders. By giving such details to BTE, you expressly authorize BTE to use this information under this provision.
12.4 Information on our services/programs:
If you have registered for the newsletter, BTE will take the opportunity to inform you about BTE programs and travel in the future. You have the option to unsubscribe from this service at any time.
12.5 Asserting rights:
BTE reserves the right to disclose your data to authorities and third parties for the assertion of the legitimate interests of BTE. The same applies to suspicion of a criminal offense.
13.1. Please note that special offers, such as promotional codes, cannot be applied to a reservation after a purchase has been made, such as in the form of a refund. When offered, promotional codes and/or other special offers must be entered into the relevant field located on the payment page upon checkout at the time of booking to be valid and applied.
13.2. Please note that all special offers, such as promotional codes and/or early bird discounts, only apply to the price of the tour. Extras and rental gear are not subject to discount.
13.3. Early bird discount is applied to the final price of the tour; if a special offer/promotional code is used, the early bird discount applies to the discounted price (full price less special offer/promotional code).
The relationship between customers and BTE is governed exclusively by Swiss law. Actions against TI may only be brought at the place of its registered office in Neuchâtel, Switzerland.
Enjoy amazing city breaks to Europe with a great team of local guides.
Leave a £200 deposit and secure the prices.
Please, note: you can secure the indicated prices for the pre-built packages only. In case you want to customize your itinerary, please contact your destination specialist to get a quote.
